Privacy Policy

What We Collect

We collect information when you:

  • Make an enquiry or booking via our website, phone, email, post or social media

  • Sign up for marketing updates

  • Enter a competition or promotion

This may include:

  • Name, address, phone number, and email

  • Date of birth and nationality

  • Credit card details (for booking purposes only)

  • Special requirements (e.g. dietary or accessibility needs)

  • Passport details

If you provide information about someone else (e.g. a guest), you confirm that you have their consent.

How We Use Your Information

We use your data to:

  • Manage enquiries, reservations, and gift voucher purchases

  • Provide hotel and restaurant services

  • Enhance your experience

  • Send marketing communications, where consent has been given

  • Improve our website through cookies or usage data

Sharing of Data

We will only share your data with trusted third parties directly involved in delivering our services or marketing (with your consent). We never sell your data.

Security

We take appropriate steps to protect your data, including the use of encryption for online transactions. While we take care to safeguard your information, we cannot guarantee complete security and accept no liability for unauthorised access.

Retention

We retain your personal data as follows:

  • Guests who stayed before 25 May 2018: Up to 5 years after last visit

  • Marketing subscribers: Up to 2 years after last engagement

  • Guests or enquirers after 25 May 2018: Only with consent

You can opt out at any time by clicking unsubscribe in our emails or contacting us directly at info@driftwoodcornwall.co.uk.

Access to Your Data

You have the right to request a copy of the data we hold. Please email info@driftwoodcornwall.co.uk or write to:

Front Desk Manager
Driftwood Cornwall
Rosevine, Portscatho
Cornwall, TR2 5EW

Cookies

We use cookies to improve your experience and understand how our website is used. You can block cookies via your browser settings, but this may affect functionality.

Cookies used:

  • Essential – Required for core functionality

  • Analytical – Help us understand website usage

  • Functional – Remember your preferences

Third-party services (e.g. analytics) may also use cookies. We have no control over these.

External Links

Our website may contain links to external websites. Driftwood Cornwall is not responsible for the privacy practices of these sites.

Policy Updates

We review this policy regularly and will post updates on our website.

Last updated: 25 May 2018