Privacy Policy

The Driftwood Hotel is a partnership, owned by Paul and Fiona Robinson.

What information do we collect?

We collect information about you when you make an enquiry or reservation through our website, social media and when you telephone, email or mail to make an enquiry or reservation at the hotel or restaurant. We also collect information from you when you sign up to any of our marketing communications or enter our competitions through email or mail.

Some of the information we collect may be classed as personal data and will typically include:

• Contact details, including name and address, telephone and email details
• Personal information, for example date of birth, nationality
• Credit card details for reservation and transaction purposes
• Any special requirements, such dietary, disability or health details

Passport details

If you provide us with any personal data relating to any third party (e.g. information about your spouse) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes.

How will the information be used?

We use the information we collect about you to process your bookings, answer your queries, process your gift voucher purchases and to provide our hotel and restaurant services and to generally enhance your experience.

Only with your consent, we will contact you via our marketing and sales channels about our products and services which we think may be of interest to you.

We may use your information collected from the website, via cookies or direct input, to personalise your visits to our website and send emails to you.

Sharing of data

We will only share your data with trusted third parties for the purpose of marketing communications from us to you relating to the Driftwood.

Transaction and security information

We take reasonable appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss and unauthorised access or disclosure. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any data provided.  As part of our security measures, we use encryption technologies for online transactions via our booking websites.

Data retention

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws.

If you are a previous guest, staying with us before 25th May 2018, we will retain your data and continue to communicate with you until 5 years has elapsed since your last stay.

If you are a member of our email database, we will retain your data and continue to communicate with you until 2 years since you last opened an email from us.

If you contact us or stay with us after 25th May 2018, we will only communicate with you if you give us your consent.

If you no longer wish to be contacted, you can unsubscribe by any of the following methods:

selecting the UNSUBSCRIBE link included in our emails or on our website or contact the hotel on +44 1872 580644

Accessing your personal information

You have a right to access a copy of the information which we hold about you.  If you would like to do this, please email to info@driftwoodhotel.co.uk or write to us at the following address:

Front Desk Manager

Driftwood Hotel, Rosevine, Portscatho, Cornwall, TR2 5EW

Cookies

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By browsing or using the services we provide on the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the memory of your device. Cookies contain information that is transferred to your device’s memory.

We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical / performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the storage of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site

Links to other websites

This privacy policy applies solely to information collected by the Driftwood. Our website may contain links to external sites, operated by other owners and third parties, over which we have no control.  Any access to such other sites or pages is therefore entirely at your own risk and we recommend that you read their Privacy Policy.

Changes to our privacy policy

Our privacy policy is regularly reviewed, and any revision will be posted on our website.

Any questions?

Any questions on our use of your personal data should be directed to Front Desk Manager or info@driftwoodhotel.co.uk.

This Privacy Notice was last updated on 25 May 2018.