Terms and Conditions

Reservations

In order to confirm your reservation, full payment for your stay is required at the time of booking. We will then send you, usually by email, a confirmation of your booking. Please do read the confirmation carefully and contact us as soon as possible if there are any queries as we cannot change the room rate or terms of your stay once a booking has been confirmed.

Cancellation of a Booking

Any cancellation or amendment should be confirmed by email to info@driftwoodhotel.co.uk or to the booking partner with whom the reservation was made.

For all stays where a booking is cancelled more than 7 days before the day of arrival, the cost of your stay is fully refundable.

On the rare occasion we need to cancel or cut short a reservation due to circumstances outside our control, we will do our best to find alternative accommodation if required, however Driftwood will not be responsible for any additional charges.

We strongly advise you to make sure you have adequate travel insurance in place.

Payment

All major debit/credit cards are accepted with the exception of Amex.

VAT

VAT is included in all our prices at the current rate. If the rate of VAT increases after you have made your reservation, we will notify you of any change in the room rate prior to arrival.

Car Parking

We offer free car parking for our guests but cannot accept any liability for theft or damage to vehicles however incurred.

Pets

We are sorry but we do not accept pets. If you have a need for an Assistance Dog, please discuss your requirements the time of booking so we can be sure of allocating the most suitable room.

Arrival and Departure

Your room will be ready from 3pm of the day of arrival. Should you arrive early you are more than welcome to use the hotel’s facilities and we will do our best to get your room ready as soon as possible. On your day of departure please feel free to use your room until 11am and you are very welcome to use the hotel’s facilities for the rest of the day.

Smoking

The hotel is a no-smoking building, including the decking area.

Damage to Property

Any damage caused by any individual using the facilities of the hotel will be charged to that individual in full.

Children

All child reservations are on the same terms and conditions as adult reservations. Breakfast for children is charged at £20.